Online Solutions for the Community Association Industry.

Online Payments FAQs

If you're considering implementing the Online Payments feature on your new or existing website, but you have questions, check out our most frequently asked questions about Online Payments below. If you still have questions, contact us for more information!

What is the set up process for Online Payments?

Contact us to receive an application. Once the application has been signed and banking information is confirmed, the link will be added to your pre-existing company or AtHomeNet website.

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How long does it take to have the Online Payments feature implemented on my AtHomeNet website?

Approximately 7-10 business days. Once your Online Payments application has been processed, the link will be added to your website.

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What costs are associated with using the Online Payments feature?

There is no cost to the Association to include Online Payments on your website. There are no set up fees, no monthly fees, and no hidden charges-the association receives 100% of the dues paid by the resident. Each resident will be charged a $14.95 transaction fee for using their credit card or a one-time payment from their checking account. If the resident sets up an automatic debit from their checking account, the transaction fee will be $2.

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How are these transactions secured?

All personal information is encrypted and stored on a secure server under a login and password that the resident defines. The transmission of credit card or bank account information takes place over a secure connection.

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What forms of payment are accepted through the Online Payments system?

Visa, MasterCard, Discover, and eCheck. Residents utilizing the eCheck option for Online Payments have the ability to schedule recurring payments.

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Is the Online Payments feature only for dues and assessments?

No! Once your website is able to accept Online Payments, you will be able to accept payment from residents for a variety of purposes, including rental fees, entry fees for events or activities, and so much more!

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Does the Online Payments feature interface with my existing accounting software?

Some accounting software systems, including TOPS Software and Jenark interface directly with the Online Payments system, enabling payments to be directly downloaded into these programs. Contact us for more information.

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What are the benefits of including Online Payments on my website?

  1. It's Simple! Setting up an account is as easy as entering in your personal information.
  2. It's Safe! All transactions are 128-bit encrypted for your security and peace of mind.
  3. It's Fast! Once your account is set up, you can pay dues in less than two minutes!
  4. It's Convenient! Residents can make payments online 24 hours a day, 7 days a week, 365 days a year!

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Does the resident receive confirmation of their payment?

Every time the resident submits a payment, a reference number and transaction receipt are automatically generated and emailed to the resident via email. These are then kept in the database and can be printed for your records.

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Once the resident pays online, do they have to pay online every month?

No. This service is available for the residents' convenience. If they pay online this month, they may send a check next month. There are no automatic payments unless the resident chooses a recurring eCheck payment.

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When will the funds be deducted from the residents' account?

A payment may take up to 6 business days before it appears on the resident's account. Payments made via credit card are typically processed within 48 hours.

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I would like more information about Online Payments for my website. Who should I contact?

We have an integration specialist on staff, reachable via OnlinePayments@AtHomeNet.com or by calling 800-556-7852.

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