CUSTOMER SUPPORT
 
    AtHomeNet's goal is to deliver that highest level of customer service and efficiently manage our company's relationship with each customer. To help enable us achieve this goal, we use SalesForce Service & Support, a proven application that ensures customers receive fast, personalized service that will allow us to continue to accurately resolve customer problems the first time around! AtHomeNet's excited to offer a solution that will allow our customers exposure to increase methods through which they can search for solutions, submit requests and track their requests as well as allowing us to more easily communicate internal expert knowledge within our company and with our clients.
 
  Find Your Answers...
  Find Answers to Your Questions: http://www.administratorhelp.com
  The Online Help Guide located right on the Resident Home menu under the Admin Only Section. Here you'll find the Instant Answer Knowledge Base available for every area of the site plus you can review our "Most Popular Questions" or browse specific topics by category.
 
  Contact Us Via E-Mail
  Email: Support@AtHomeNet.com
  Send us your request or question and we'll get back to you with an answer within 24 hours.
  Click here for tips on emailing support!
 
  Contact Us Via Phone
  Phone: 800-556-7852
  Customer Support Representatives are available Monday – Friday from 8:00 AM to 6:00 PM (EST). We're here to help you any time, day or night.
 
 
 
Easy to Use!
I believe AtHomeNet's format is the best I have seen and I have enjoyed working in it. - Jill - Alpharetta GA
Beautiful Sites! ---
"..sincere thanks to whoever is responsible for our homepage. It looks fantastic, and I can't express my gratitude enough." Connor - Phoenix, AZ
Responsive Team! --
..AtHomeNet has always been right there when I have a question.. - Len - PA
..the website is AWESOME
I really like what your staff did with the logo ! Bill - Dayton, OH
Awesome awesome job...
You have just improved our board communications about 100 percent. Jed - Atlanta, GA
can't begin to tell how GREAT you are
..we have been very happy with your support and especially pleased with the web site. Brenda - Tazewell, TN
Enhancements Every Month!
..appreciate your continued effort to add features that add value! Chip - Alpharetta, GA
Quality Service!
Very professional. Keep up the good work! Steve - Alpharetta, GA
Consistent Service!
As usual, you guys are great. Our calendar looks great. The new format is great. The new print option is great. Richard - Delray Beach, FL
Exceeding expectations!
In this day and age, it is a pleasant surprise to find such a helpful customer support staff and I just wanted to express my appreciation! Lawayne - Huntersville, NC
"The Best Damn Condo Website, PERIOD!"
... AND WE COULDN'T HAVE DONE IT WITHOUT YOU!! Ed - St. Pete Beach, FL
Compliments from the Residents!
...about how easy it is to maneuver around in, I always tell them that it's because of the easy templates and way you designed it. Art - Tidewater Island, FL
Rave reviews on Style!
Homes For Sale section looks great! Nice Job! Ken - Orlando, FL
Thanks again,
for your terrific service. We couldn't be happier! Helen - Buford, GA
Thank you so much for your invaluable help.
You guys are doing a great job and I really appreciate it. Count me as a truly happy customer of AtHomeNet. Mark - Austin, TX
The initial reviews are in ...
GREAT JOB AtHomeNet!! The property owners seem to like it better than the other site because it appears “cleaner” and is better laid out. James Stillwell - Canadian Lakes, MI
As usual, you and your co-workers
are giving us the white glove treatment ...thank you for making my life easier. Michael - Atlanta, GA
Check out www.ColorSelections.com
to choose your web site frame style and colors from our wide selection of beautiful designs!
You are the best!
Thanks so much. I'd never hesitate to recommend AtHomeNet to everyone!. Barbara - Lacey, WA
Add the Online Payment Feature
to your AtHomeNet web site! Contact us at Sales@AtHomeNet.com for more information.
Your service is wonderful
and you all are a pleasure to deal with that is the exact reason I'm a repeat AtHomeNet customer with my new neighborhood. Tom - Marietta, GA
You all are doing such a good job
and are so responsive! Barbara - Lacey, WA
Check out our new Horizontal
Dropdown Menu option in the Community Demo area!
We LOVE your service.
After four years you continue to do wonderful additions.. Our residents think we are GREAT!!! ... we keep telling them you guys do all the work. Rick & Brenda, TN
Over 98% Say YES to AtHomeNet!!
More than 98% of our customers said they would recommend AtHomeNet to a friend!
The Best!!!
Your Support team is THE BEST!!! Give em a raise or a bonus!!! -Jennifer Settoon- Siena Community Director, Las Vegas,NV
My service phone call was handled in an EXCELLENT manner. No improvements needed to this staff- Donald Snodgrass, tac.org
You guys are amazing! The week turnaround for production was even quicker than I was ready for, but we went live and are thrilled. Thank you again for everything!- Deb Lemeshow, Windsor Haven, New Jersey
WE LOVE IT!!!
We have been using AtHomeNet for over four years! We love it! Don't buy anything else! -Richard Davidson Co-Chair Website Committee Valencia Falls Delray Beach, FL
Thanks AtHomeNet!
We get over 3,000 hits a day from our community. Over 80% of the homes have logged in. Everyone depends on the website to get their message across, and their events publicized.Thanks AtHomeNet! Co-Web Chairman, Delray Beach, FL
You should be celebrated!
I just wanted to take the time to say how pleased and satisfied I am with the AtHomeNet website service! We have been signed up with you guys since October 2006. It has been a pleasure working with your sales and support staff. They are extremely helpful, courteous, and very prompt. -Jamal Wade Potomac Ridge HOA
Great Site & Service!
I am very very pleased with AtHomeNet. I work on our website when I can, and it is so user friendly. It is so easy to use the site and I love learning all of the things that we can do. I just wanted to let you know how pleased we are with the site and AtHomeNet's service!!!!!!! -Amy Smith Cedar Lake Townhomes
The AtHomeNet support team is "the Bomb!!!!".....Thanx! -Lydia Sweatt Alexander Towers
Congratulations on a job well done!
I wanted to tell you how pleased and satisfied we are with your service and support. Your application was easy to populate with data and our residents have found it easy and starightforward to use. We appreciate you! -Seven Oaks HOA, Roswell, GA
AtHomeNet is all around GREAT!!!
You are absolutely unbelievably responsive, talented, customer-oriented, and all around GREAT! - Laurie, Auburn, CA
AtHomeNet Offers Online Payments Options!
AtHomeNet processes online payments for over 6000 associations nationwide!
I am putting together my 30th or so web site with AtHomeNet, and it is always a delight to work with such a caring group of people- Dennis, Governors club POA
As we continue to roll out web sites.....I HAVE to tell you how enjoyable it is for me... working with your folks. They are all so friendly helpful, knowledgeable...you have truly collected a great group of people! Warm Aloha! -James Haupt W.E. Denison Corporation-Hawaii
  Toll Free #   800-556-7852
  Atlanta Area #   770-904-7930
  Fax #   770-904-7939
 
 
 
Copyright © 1998 - 2008 AtHomeNet, Inc. All rights reserved.
1-800-556-7852
Sales@AtHomeNet.com